Assign Additional Administrators | Unassign the Administrator Role | Change the Primary Contact
The primary contact for an account is the account Administrator. Additional users can also be assigned the Administrator role.
Assign Additional Administrators
These steps can only be performed in the primary site
- Select Manage Sites from the Administration menu in the platform navigation bar
- Click the Users icon
in the Primary Site row (indicated by lack of a checkbox on the left edge of the table) - If the user is not yet assigned to this site:
- Click the Assign button in the top-right of the panel
- Select the User from the dropdown menu
- Select the Administrator Role from the dropdown menu
- Click Save & Close
- If the user is already assigned to the site:
- Click the User name
- Select the Administrator Role from the dropdown menu
- Click Save & Close
Unassign the Administrator Role
- Select Manage Sites from the Administration menu in the platform navigation bar
- Click the Users
icon in the Primary Site row (indicated by lack of a checkbox on the left edge of the table) - Click the User name
- Select a non-Administrator Role from the dropdown menu
- Click Save & Close
- OR
- Check the box to the left of the user
- Click the Unassign button in the top-right of the panel to remove the Administrator privilege and their access to the Primary Site
Change the Primary Contact
These steps can only be performed by the current Primary Contact
- Select Organization Settings from the Administration menu in the platform navigation bar
- Enter a new Name and Email Address in the Primary User Information section
- Scroll to the bottom of the page and click Save
The primary user account can continue to be accessed with the same credentials until they are updated either via the Forgotten Username or Password? link on the platform log-in page or through the profile menu in the top-right corner of the page after logging into the platform.
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